Items may be returned within 15 days of purchase date.  Items must be returned in "new condition", in the original packaging, and with all warranty cards.

There will be a 10% restocking fee on all returned items.  There will be no restocking fee on items that are exchanged for other items of greater or equal value.

The Purchaser will also be responsible for:

• The return shipping of items.
• The original shipping costs.
• If the Purchaser received FREE shipping, the Purchaser will be responsible for the shipping charges the Seller paid on the original shipment.

The Purchaser will only be credited for the retail purchase price of the items being returned once the manufacturer has verified that the items have been returned in "new condition".

The Purchaser will not be responsible for shipping costs on defective items.

• The manufacturer, Black Hills Gold Jewelry by Coleman, inspects all items before delivery.
• The manufacturer we represent will warranty any defects as stated in the Lifetime Guarantee Policy detailed on our Guarantee page.

We will not accept returns on special ordered ring sizes.  These would be any ring sizes smaller than size 4 or larger than size 9 for women's rings or larger than size 12 for men's rings.

Customers requesting that an item be returned must obtain a Return Authorization Number from Black Hills Gold Jewelry Emporium.  To obtain this number, please send an email to customerservice@blackhillsgoldjewelryemporium.com stating customer name, order #, item # being returned, and the reason for the return.  A return email will be issued with the required RA #.

Once the Return Authorization Number has been obtained, write it on the original packing slip, place packing slip in original package with item being returned, seal package securely, and return it to Black Hills Gold Jewelry by Coleman at:

• (via USPS) PO Box 6400  Rapid City, SD 57709
• (via UPS) 5125 HWY 16 South  Rapid City, SD  57701.

Credit will be issued only after the item has been returned in "new condition" and after following all of the above instructions.